Now booking Q4 2026 builds · 3 slots left

The work runs
itself.

Lapis designs, builds and runs custom AI agents that take real work off your team’s plate — from support queues to month-end close. Strategy to production in six weeks.

Book a strategy call

Book a strategy call

Explore services

Explore services

No slideware · You own every line of code · SOC 2 Type II

lapis / operations
LIVE09:41:36
Agents · 5 online
TriageSupport intake
idle
ResolverCustomer replies
idle
LedgerFinance ops
idle
ScoutLead research
idle
SchedulerCalendars
idle
Guardrails
Refunds > $500human
PII redactionon
Confidence floor0.92
Activity
AllSupportFinanceSales
09:41:09Triageclassify.intent
Classified every ticket by intent and urgency
→ 21 billing · 9 shipping · 8 technical
09:41:18Resolverkb.searchzendesk.draft
Drafted 29 replies from the Returns & Billing playbooks
09:41:26Resolver
Auto-sent 24 replies above the 0.92 confidence floor
→ 5 routed to a person for review
09:41:33Resolverstripe.refunds.create
Refund of $1,240 on order #48213 is over the auto-approve limit
Needs approvalApproveReview
Today
all teams
Tasks completed
1,284
Hours saved
312.4
Accuracy
99.2%
Throughput / hr▲ 18%
Queues
Support14
Finance5
Sales9
Waiting on a person1
›Ask your agents to do something…⏎ run
5 agents · 38 tools connected

Live simulation of a Lapis deployment — five agents, 38 connected tools

Agents that plug into the stack you already run

Why Lapis

Most AI projects never leave the demo. Ours clock in on day one — answering tickets, reconciling ledgers and qualifying leads, with a person in the loop wherever it matters. 

Scroll
Why Lapis

Most AI projects never leave the demo. Ours clock in on day one — answering tickets, reconciling ledgers and qualifying leads, with a person in the loop wherever it matters. 

Scroll
Why Lapis

Most AI projects never leave the demo. Ours clock in on day one — answering tickets, reconciling ledgers and qualifying leads, with a person in the loop wherever it matters. 

Scroll

01 — Services

Three ways we put AI to work.

We don’t sell tools or licenses. We ship working systems — then stay on to run them, tune them and add the next one.

We don’t sell tools or licenses. We ship working systems — then stay on to run them, tune them and add the next one.

01

Service

Custom AI Agents

Autonomous agents that own a job end to end — triaging support, qualifying inbound, chasing invoices, updating your CRM. Trained on your playbooks, fenced by your rules, and quick to hand off to a person when confidence drops.

Support & success agents

Sales & RevOps agents

Finance & back-office agents

Human-in-the-loop approvals

Resolver · Support agentOnline

01

Service

Custom AI Agents

Autonomous agents that own a job end to end — triaging support, qualifying inbound, chasing invoices, updating your CRM. Trained on your playbooks, fenced by your rules, and quick to hand off to a person when confidence drops.

Support & success agents

Sales & RevOps agents

Finance & back-office agents

Human-in-the-loop approvals

Resolver · Support agentOnline

01

Service

Custom AI Agents

Autonomous agents that own a job end to end — triaging support, qualifying inbound, chasing invoices, updating your CRM. Trained on your playbooks, fenced by your rules, and quick to hand off to a person when confidence drops.

Support & success agents

Sales & RevOps agents

Finance & back-office agents

Human-in-the-loop approvals

Resolver · Support agentOnline

02

Service

Workflow Automation

We rewire the hand-offs between your tools so work moves on its own — no copying, pasting or chasing. Event-driven pipelines across Slack, Salesforce, Stripe, Notion and 400+ more: observable, versioned and built for the edge cases.

Process mapping & redesign

Cross-tool orchestration

Document & data extraction

Monitoring, alerts & audit trails

Nightly reconciliationRuns 02:00
StripepayoutsLedgeragentNetSuitejournalSlack#finance-opsSheetsclose report

02

Service

Workflow Automation

We rewire the hand-offs between your tools so work moves on its own — no copying, pasting or chasing. Event-driven pipelines across Slack, Salesforce, Stripe, Notion and 400+ more: observable, versioned and built for the edge cases.

Process mapping & redesign

Cross-tool orchestration

Document & data extraction

Monitoring, alerts & audit trails

Nightly reconciliationRuns 02:00
StripepayoutsLedgeragentNetSuitejournalSlack#finance-opsSheetsclose report

02

Service

Workflow Automation

We rewire the hand-offs between your tools so work moves on its own — no copying, pasting or chasing. Event-driven pipelines across Slack, Salesforce, Stripe, Notion and 400+ more: observable, versioned and built for the edge cases.

Process mapping & redesign

Cross-tool orchestration

Document & data extraction

Monitoring, alerts & audit trails

Nightly reconciliationRuns 02:00
StripepayoutsLedgeragentNetSuitejournalSlack#finance-opsSheetsclose report

03

Service

AI Strategy & Training

A clear, ranked roadmap of where AI pays back fastest in your business — and the enablement to make it stick. Executive workshops, hands-on team training and governance your security team will actually sign off on.

Opportunity audit & ROI model

90-day implementation roadmap

Team training & playbooks

AI governance & policy

Opportunity map47 processes scored
Impact →Effort →
Start here
1
Support triage
$420k/yr
2
Invoice matching
$260k/yr
3
Lead routing
$180k/yr

03

Service

AI Strategy & Training

A clear, ranked roadmap of where AI pays back fastest in your business — and the enablement to make it stick. Executive workshops, hands-on team training and governance your security team will actually sign off on.

Opportunity audit & ROI model

90-day implementation roadmap

Team training & playbooks

AI governance & policy

Opportunity map47 processes scored
Impact →Effort →
Start here
1
Support triage
$420k/yr
2
Invoice matching
$260k/yr
3
Lead routing
$180k/yr

03

Service

AI Strategy & Training

A clear, ranked roadmap of where AI pays back fastest in your business — and the enablement to make it stick. Executive workshops, hands-on team training and governance your security team will actually sign off on.

Opportunity audit & ROI model

90-day implementation roadmap

Team training & playbooks

AI governance & policy

Opportunity map47 processes scored
Impact →Effort →
Start here
1
Support triage
$420k/yr
2
Invoice matching
$260k/yr
3
Lead routing
$180k/yr
02 — Process

From first call to agents in production in six weeks.

A fixed, transparent path. Every phase ends with something you can see, test and keep.

01
04
01Week 1

Map

We shadow the work, pull the data and rank every candidate process by hours saved, risk and time to value.

A ranked automation map
02Week 2

Design

Agent roles, tools, guardrails and escalation paths — specced with your team and signed off before we write a line.

Signed-off agent blueprints
03Weeks 3–5
Agent
97.8%
Team
94.1%

Build

We build against your real systems, then run agents in shadow mode beside your people until the numbers hold.

Shadow-mode accuracy report
04Week 6 →

Operate

Agents go live with dashboards, alerts and weekly tuning. You own everything we build — code, prompts and data.

Agents in production
ThenA new agent every quarter, compounding the gains.

03 — Platform

Built like infrastructure, not a chatbot.

Every Lapis deployment runs on the same hardened core — an orchestration layer that routes work between agents, your tools and your people, with a full audit trail.

Live routing

p95 hand-off · 1.8s

12,408 tool calls today

0 unreviewed high-risk actions

Human-in-the-loop by default

Confidence thresholds, approval queues and instant takeover. Agents escalate — they never guess.

Human-in-the-loop by default

Confidence thresholds, approval queues and instant takeover. Agents escalate — they never guess.

Your data stays yours

Deploy in your cloud or ours, with SOC 2 Type II controls. Nothing you share is ever used to train a model.

Your data stays yours

Deploy in your cloud or ours, with SOC 2 Type II controls. Nothing you share is ever used to train a model.

Observable end to end

Every decision is logged with its reasoning, sources and tool calls. Replay any run, any time.

Observable end to end

Every decision is logged with its reasoning, sources and tool calls. Replay any run, any time.

Model-agnostic

Each task goes to the best model for the job — OpenAI, Anthropic, Google or open-weight — and we swap as they improve.

Model-agnostic

Each task goes to the best model for the job — OpenAI, Anthropic, Google or open-weight — and we swap as they improve.

04 — Results

Numbers our clients take to the board.

Measured across 40+ production deployments since 2024 — logged, audited and reported every month.

Measured across 40+ production deployments since 2024 — logged, audited and reported every month.

2.4M
2.4M

tasks completed by Lapis agents

38,000h
38,000h

handed back to client teams

6 wks
6 wks

median time to production

97.8%

of runs resolved without a person

97.8%

of runs resolved without a person

97.8%

of runs resolved without a person

H

Halcyon Freight

Logistics

83%

of support tickets resolved without a person

A 14-agent support desk now handles tracking, claims and rebooking across nine carriers — with a 4.8 / 5 CSAT.

Custom AI Agents · Workflow Automation

T

Tessel Health

Healthcare

6 hrs

prior-auth turnaround, down from 5 days

Agents assemble clinical packets, submit them to payers and chase status. Nurses review only the 9% flagged for judgment.

Custom AI Agents · AI Strategy

F

Fernhill Supply Co.

Commerce

$2.1M

recovered from failed payments and billing errors

A finance agent reconciles Stripe, Shopify and NetSuite every night and fixes mismatches long before month-end.

Workflow Automation · Custom AI Agents

In their words

Operators don’t hand out praise lightly.

We expected a chatbot. We got a second operations team that never sleeps and never drops a handoff.

DW

Dana Whitlock

VP Operations · Halcyon Freight

Lapis mapped our month-end close in a week and had agents reconciling accounts by week five. Our controller finally takes Fridays off.

MO

Marcus Oyelaran

CFO · Fernhill Supply Co.

The shadow-mode rollout won over our clinical team. They watched the agents work for two weeks before a single packet went out unreviewed.

PR

Dr. Priya Raman

COO · Tessel Health

Every other vendor pitched a platform. Lapis shipped working software and handed us the keys — code, prompts and all.

EF

Elena Ferraro

Head of Revenue Operations · Quarry Labs

Their strategy workshop killed six of our AI ideas and doubled down on two. Those two paid for the whole engagement in a quarter.

JW

James Whitfield

Chief of Staff · Solace Insurance

Our support backlog went from 3,400 tickets to zero in eleven days — and it’s stayed at zero.

HK

Hana Kobayashi

Director of Customer Experience · Kettle & Pine

05 — Engagements

Start small. Scale what works.

Fixed scopes, fixed prices, no seat licenses. Every engagement ends with software you own.

Agent Sprint

2 weeks

Starting at

$18k

One high-value process — mapped, built and running in shadow mode. The fastest way to prove the ROI.

Opportunity audit for one team

One production-ready agent

Shadow-mode evaluation report

Integrations with 2 core tools

Go / no-go roadmap

Start a sprint

Agent Sprint

2 weeks

Starting at

$18k

One high-value process — mapped, built and running in shadow mode. The fastest way to prove the ROI.

Opportunity audit for one team

One production-ready agent

Shadow-mode evaluation report

Integrations with 2 core tools

Go / no-go roadmap

Start a sprint

Build & Launch

Most chosen

6–10 weeks

Starting at

$65k

A multi-agent system across a department, integrated with your stack and live in production.

Full process mapping & redesign

Up to 8 coordinated agents

Integrations across your stack

Dashboards, alerts & audit trails

Team training & handover

Plan a build

Build & Launch

Most chosen

6–10 weeks

Starting at

$65k

A multi-agent system across a department, integrated with your stack and live in production.

Full process mapping & redesign

Up to 8 coordinated agents

Integrations across your stack

Dashboards, alerts & audit trails

Team training & handover

Plan a build

Operate

Ongoing

From

$9k / mo

We run, monitor and improve your agents — and keep shipping new ones as the models get better.

24/7 monitoring & incident response

Weekly performance tuning

A new agent every quarter

Quarterly strategy reviews

Model upgrades included

Talk to us

Operate

Ongoing

From

$9k / mo

We run, monitor and improve your agents — and keep shipping new ones as the models get better.

24/7 monitoring & incident response

Weekly performance tuning

A new agent every quarter

Quarterly strategy reviews

Model upgrades included

Talk to us

Prices in USD, excluding model and infrastructure costs. Custom scopes for regulated industries.

06 — FAQ

Questions, answered.

Can’t find what you’re looking for? We reply to every email within one business day.

Email the team

How is Lapis different from buying an AI tool?

How fast will we see results?

Is our data safe?

Which models and tools do you work with?

What happens when an agent isn’t sure?

Do we need a technical team to run this?

Put your first agent to work.

Book a 30-minute strategy call. You’ll leave with a ranked map of what to automate first — whether or not we work together.

Book a strategy call

Book a strategy call

hello@lapis.ai

hello@lapis.ai

Typical reply time: under 4 hours

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